(Poster 45) Modernizing Patient Education to Improve Experience in Urogynecology

Objectives: To enhance patient experience, preparedness, and postoperative outcomes in urogynecology surgery through the implementation of a digital, multilingual video-based education platform integrated with patient-reported outcomes and experience measures.

Methods: Educational videos were developed to support urogynecology surgical patients with preoperative preparation, procedural expectations, and postoperative self-care. The materials were delivered via a secure digital platform both before and after surgery, ensuring timely, repeatable access. The platform also distributed validated patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs). Videos were translated into multiple languages to promote equity. This approach eliminated reliance on printed handouts, aligning with environmental sustainability goals. Data on PROMs, PREMs, and postoperative outcomes were collected and linked with existing surgical outcome data from the American College of Surgeons (ACS) National Surgical Quality Improvement Program (NSQIP).

Results: Digital distribution enabled consistent and repeated access to education materials, minimizing information loss common with paper-based methods. Patients reported greater preparedness and confidence in managing their recovery. The multilingual format increased reach across diverse populations, improving engagement and equity. Preliminary data indicate a reduction in unnecessary postoperative emergency visits and readmissions. Survey response rates improved due to digital integration. Additionally, paper waste was significantly reduced, contributing to the organization’s planetary health objectives.

Conclusions: Digitally delivered, multilingual patient education enhances preparedness, improves patient experience, and supports better postoperative outcomes in urogynecology. Integration with PROMs and PREMs enables continuous evaluation and improvement, while digital delivery improves access and supports environmental sustainability. This approach is scalable, equitable, and aligned with modern surgical care priorities.